DIGITAL RIGHTS TO PHOTOS:
If you are looking to use printhaus photos for promotional material please send me an email, I sell digital rights to my photos for a fee. DO NOT USE PHOTOS WITHOUT PERMISSION.
Honestly its rude, and I work EXTREMELY hard on this project.
***PRINTHAUS IS NOT RESPONSIBLE FOR ORDERS AFTER THEY SHIP***
WHERE IS MY ORDER COMING FROM?
Your order is shipping from Montreal, Quebec via Canada Post.
HOW LONG UNTIL MY ORDER SHIPS OUT?
I usually run to the post Monday's and try my best to accommodate everyone as fast as possible! Everything is carefully printed and packed in house. Sometimes life can get in the way and it may take a bit longer than expected.
WHERE IS MY TRACKING NUMBER?
When you've reached the checkout page and are prompted to choose your shipping method, you must select the upgrade that includes a tracking number. This usually costs around 2x the price of the most affordable shipping option. This cheaper option does not include a tracking number. If you did purchase the upgraded shipping, it should be emailed to you as soon as the label is created. If not please contact us.
WHERE IS MY ORDER?
Depending on if you've selected the upgraded shipping option or not that will determine if you can check on the status of your order or not. If you did not purchase the option with tracking, unfortunately we do not have any clue or answers on where it is. We can only confirm the date it left our hands, which you should receive an email when it has shipped. Please read carefully the option you select, it will tell you the estimated*** expected shipping time.**
**The standard has a crazy estimated shipping time. It's like 24-85 days or something W I L D like that. Air mail is a cheaper upgrade (you still don’t have a tracking number) but it’s more reasonable. I've seen it take the FULL amount of time to get somewhere. (South Africa I'm lookin' at you). My suggestion if you're unsure about wanting to wait is to just upgrade your shipping option.
HOW DO I USE A DISCOUNT CODE?
When you've reached the checkout page, there is a column on the left that lets you enter it. Do not include the quotation marks.
Sometimes the discount is applied automatically, in which case you will not need to do anything. This discount is shown on the shipping process page.
WHY CAN'T I COMBINE DISCOUNT CODES?
This is something Shopify does and I have no control over it.
MY ORDER ARRIVED DAMAGED:
You will need to file a claim via Canada post or who your package was transferred to. I can offer you a discount on prints, but I can not afford to just resend them for free.
Vintage frames are a bit more tricky, if the glass arrives broken you can normally get a piece of glass cut locally for super cheap. All of my frames are one of a kind pieces and there isn’t much I can do about this. Sorry I can not be more helpful. In certain cases you may be able to ship them back to me and I can fix them for a fee.
I do not offer refunds on damaged goods.
I FORGOT TO PICK UP MY ORDER IN TIME AND IT GOT SENT BACK:
When I receive your order back I can reship it if you pay the shipping fee. I do not offer refunds
For all inquiries please contact firstname.lastname@example.org